http://www.uk.onkyo.com/en/articles/cus ... 19261.html
Skönt att dom tar sitt ansvar även om garantierna gått ut, min 5007 har varit inne för byte en gång men har börjat krångla igen.
Kikade om den fanns med bland enheterna som går på denna "drive" och det var den, så har precis skickat efter saker så jag kan skicka iväg den för åtgärd.
"Loss of Audio/Network Connection Customer Care Program
As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip.
We deeply regret any frustration or inconvenience this situation may have caused.
To address the problem and help people who may have an Onkyo Brand receiver manufactured between 2009 and 2012 and affected by loss of audio or loss of network connection („Impacted Receiver“), Onkyo is launching a special Customer Care Program to remedy this issue. This program has three steps:
1.Verify if your Onkyo Brand receiver is impacted
2.If you have an Impacted Receiver, decide how you prefer to address the issue
3.Send us your Impacted Receiver in a prepaid box and label that we will provide at no cost to you"
Stod även i avtalet att man kunde få sin enhet reparerad, få en annan fixad enhet eller få en ny modell med samma funktioner.
Så titta efter om din apparat är berättigad till denna fix!
